assistance
TECHNICAL SUPPORT
DO YOU HAVE A TECHNICAL PROBLEM OR NEED A PART FOR YOUR ACHILLI MACHINE?
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Our team of technicians is here to help you get your machine up and running again. Our experience is at your disposal for any technical requirements. Our knowledgeable technical guys can guide you from the very first steps of selecting the most suitable machine model for your specific needs, to any possible technical issue you may encounter after sale. In most cases we can track down ad supply parts for Achilli machines that are still in use after dozens of years from purchase.
Thanks to our genuine production, that is entirely made in Italy, parts are normally always available in stock for swift delivery. The most commonly ordered items are also stocked in our US facility, located in Charlotte, NC, so in most cases customers can get parts delivered overnight, thus eliminating or considerably reducing downtimes. Our technicians take personal care of customers who purchased machines requiring installation and training. Our experienced technical team provides daily assistance to all customers with any doubts or questions, seeking timely solutions to any technical problem in order to reduce downtimes as much as possible.